At Harbor Nova Lottery, we are committed to protecting the privacy and security of our players. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, register for an account, or purchase lottery products. By using HarborNovaLotto.com, you agree to the terms outlined in this policy.

We operate in strict compliance with the laws of Nova Scotia and the federal laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial gaming regulations.

1. Information We Collect

To provide a secure and regulated gaming environment, we must collect specific information from our users. This data helps us verify your identity, age, and location, ensuring compliance with Nova Scotia gaming laws.

1.1 Personal Identification Information

When you register for an account, we collect the following personal details:

• Full legal name.
• Date of birth (to verify you are 19+).
• Residential address in Nova Scotia.
• Email address and phone number.
• Government-issued identification numbers (where required for identity verification).

1.2 Transaction and Financial Data

When you purchase tickets on our platform, we process financial data necessary to complete the transaction. Note that Harbor Nova Lottery does not store your full credit card number or CVV code on our servers. All financial transactions are processed through secure, PCI-DSS compliant payment gateways.

1.3 Technical Usage Data

We automatically collect certain information when you visit our site, including:

• IP address and geolocation data (to ensure you are located within Nova Scotia at the time of purchase).
• Browser type, operating system, and device information.
• Pages visited, time spent on the site, and clickstream data.

2. How We Use Your Information

We use the collected information for the following specific purposes:

• Age and Identity Verification: To strictly enforce the age requirement of 19+ and ensure that our services are only accessed by residents of Nova Scotia.
• Transaction Processing: To facilitate the purchase of lottery tickets and the payout of winnings to verified accounts.
• Customer Support: To respond to your inquiries, investigate issues, and provide technical assistance.
• Responsible Gambling: To monitor play patterns and provide tools for self-exclusion or limit setting in accordance with our Responsible Play mandate.
• Legal Compliance: To comply with legal obligations, court orders, or requests from the Nova Scotia Gaming Corporation or law enforcement agencies.

3. Sharing and Disclosure of Information

Harbor Nova Lottery does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you. These include identity verification services, payment processors, and hosting providers. All such third parties are contractually obligated to keep your information confidential and secure.

3.2 Regulatory Authorities

As a licensed operator, we are required to report certain activities to provincial regulators. We may disclose your information to the Nova Scotia Alcohol and Gaming Authority or the Nova Scotia Gaming Corporation to demonstrate compliance with gaming laws.

4. Data Security

We implement robust security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) encryption technology to protect data transmission. Access to personal data within our organization is restricted to authorized personnel who have a legitimate business need to access such information.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site traffic, and personalize content. You have the right to manage your cookie preferences through our Cookie Settings panel. We use the following types of cookies:

• Essential Cookies: Required for the website to function (e.g., maintaining your login session).
• Analytical Cookies: Help us understand how visitors interact with the website.
• Functionality Cookies: Allow the site to remember choices you make (such as your language or region).

6. Access to Your Information

You have the right to request access to the personal information we hold about you. If you believe that any information we have is incorrect or incomplete, you may contact our support team to update your records. In certain cases, we may require additional documentation to process these requests to ensure the security of the account.

7. Retention of Data

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In the event of account closure, we may retain certain data to comply with regulatory retention periods.

8. Changes to This Policy

Harbor Nova Lottery reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:

Harbor Nova Lottery
Attn: Privacy Officer
1800 Argyle Street
Halifax, NS B3J 3N8
Canada
Email: [email protected]